NameMemory

Frequently Asked Questions (FAQ)

Table of Contents

Basic Usage

What is NameMemory?

NameMemory is a memory support app designed to help you remember people's names. It uses scientifically-based spaced repetition learning (SM-2 algorithm) to support efficient memory retention.

Key Features:
  • Memory support linking photos with names
  • Scientific review schedule (SM-2 algorithm)
  • Privacy-first (local storage only)
  • Usable in various scenes (daily life and business)
How to add a person

To add a person, follow these steps:

  1. Tap the "New Registration" button on the home screen
  2. Enter the person's name
  3. Take a photo or select from gallery
  4. Add memo or tags if needed
  5. Tap the "Save" button
Tip: Enable Business Mode to record company or organization names as well. You can also use it to record friends and family in daily life.
How to take/select photos

There are two ways to add photos:

  • Take with camera: Tap "Camera" button to take directly
  • Select from gallery: Tap "Gallery" button to choose existing photos

Photos are automatically compressed and optimized to save storage space.

Note: You can register people without photos. In that case, you can use the avatar feature.
How to use tags

Tags are used to categorize and organize people:

  • Add tags: Enter tags in the person edit screen
  • Filter by tags: Tap tag chips on the home screen
  • Recommended tags: "Business", "Friends", "Family", "Colleagues", etc.

Using tags allows you to display only people in specific categories.

Search and filtering

NameMemory has multiple search and filtering features:

  • Search box: Search by name or memo content
  • Quick filters: Filter by "All", "Need Review", "Business"
  • Tag filters: Display only people with specific tags

Combining these features allows you to quickly find the person you're looking for.

Edit/delete person information

To edit or delete person information:

  1. Tap the person from the person list
  2. Tap "Edit" button on the detail screen
  3. Modify information and tap "Save"

To delete:

  1. Tap "Delete" button on the edit screen
  2. Select "Delete" in the confirmation dialog
Warning: Deleted data cannot be recovered. We recommend backing up important data beforehand.
Face detection (Google ML Kit) privacy

About face detection and privacy:

  • On-device processing: Face detection runs locally using Google ML Kit; photos and face data are not sent to servers
  • Model download: On first use, ML models may be downloaded to your device from Google; your photos are not uploaded
  • Permissions: Camera and storage are used only for capture and reading images; you can use avatars or register without photos
How to restore purchases

Follow these steps to restore purchases:

  1. Open Settings > Purchase
  2. Tap Restore purchases
  3. Confirm you’re signed in with the same Google/Apple account used for purchase
  4. Restart the app after restore completes
Notes:
  • Cross‑platform restore (Android ↔ iOS) is not supported
  • Refunds are handled by Google Play/App Store policies
Paid features locked after update

If paid features are locked after updating:

  1. Run Restore purchases from Settings
  2. Ensure the same store account is signed in
  3. Restart the app
  4. Update Google Play/App Store app if restore fails
  5. Contact support if the issue persists

Avatar Feature

How to create avatars

When you don't have photos or prioritize privacy, you can use the avatar feature:

  1. Select "Create Avatar" on the person add screen
  2. Choose hairstyle, clothing, accessories, etc.
  3. Tap "Generate" button
  4. Save your preferred avatar
Privacy note: Avatar generation accesses external service (Avataaars.io). Please check the privacy policy for details.
Avatar feature privacy

Privacy considerations when using avatar feature:

  • External service: Accesses Avataaars.io (US)
  • Data sent: IP address, avatar parameters
  • Alternative: Manual photo upload available
Important: Avatar feature can be disabled in settings. If you prioritize privacy, we recommend manual photo upload.
Register without photos

You can register people without photos:

  1. Select "Skip Photo" on the person add screen
  2. Create avatar or add photo later
  3. Complete registration with name and memo only

You can add photos or avatars later.

Review & Memory System

What is SM-2 algorithm?

The SM-2 algorithm is a scientifically-based spaced repetition learning system developed by Dr. Piotr Wozniak in 1987:

NameMemory Implementation:
  • E-Factor (Easiness Factor): Dynamically adjusts based on individual memory retention
  • First review: After 1 day
  • Second review: After 6 days
  • Third review onwards: Previous interval × E-Factor
  • Quality assessment: Evaluate accuracy and speed of response on 0-5 scale

This algorithm scientifically supports efficient memory retention.

How review works

How the review system operates:

  1. Automatic scheduling: App calculates optimal review timing
  2. Notifications: Push notification when review time arrives
  3. Quiz format: Choose correct answer from options
  4. Evaluation: Automatically evaluates review results
  5. Adjustment: Adjust next review date based on evaluation

Continuing reviews improves memory retention rates.

Adjust review schedule

You can adjust review schedule in these ways:

  • Notification time: Change daily notification time in settings
  • Automatic evaluation: Intervals automatically adjust based on review accuracy rate
  • Manual review: Start review anytime
Tip: Continuing reviews allows the app to learn your learning patterns and suggest more appropriate schedules.
Business mode usage

Business mode is a feature that can be used when you want to record more detailed information:

  • Company/Organization name: Record affiliated organization
  • Relationship: Relationships like friends, colleagues, boss, clients
  • Meeting place: Places like meetings, exhibitions, networking events, schools, clubs
  • Keywords: Features or topics you want to remember

Enabling business mode displays more detailed information during reviews, enabling memory support in various scenes.

Data Management & Backup

How to create backup

To create data backup, follow these steps:

  1. Open settings screen
  2. Select "Data Management" section
  3. Tap "Backup"
  4. Set password with 8+ characters
  5. Tap "Save"
Backup contents:
  • Person data (name, photo, memo, tags)
  • Review schedule (includes next review date and SM-2 related fields for each person. Individual review logs are not included)
  • App settings (includes some major settings items)
  • Image files (included in ZIP for full backup)

Backup files are saved to device's download folder.

How to restore data

To restore data from backup, follow these steps:

  1. Open "Data Management" in settings
  2. Tap "Restore"
  3. Select backup file (.zip: full backup including images)
  4. Enter password
  5. Tap "Restore"
Warning: Restoring will overwrite all current data. Please backup important data beforehand.
Password protection

Backup files are protected with strong encryption:

  • Encryption method: AES encryption
  • Password requirement: 8+ characters mandatory
  • Security: Cannot restore if password is forgotten
  • Recommendation: Use strong but memorable password
Password management tips:
  • Use password manager app
  • Record password in multiple places
  • Change password regularly
Backup formats

About backup formats:

  • ZIP (Full backup): Complete backup including data and images (recommended)
Device migration

Data migration procedure for device change:

  1. Old device: Create ZIP format backup in settings
  2. Transfer backup: Transfer via cloud storage or USB cable
  3. New device: Install NameMemory app
  4. Restore: Restore data from backup file
Recommended transfer methods:
  • Google Drive / iCloud
  • USB cable (Android)
  • AirDrop (iOS)
Complete data deletion

To completely delete data:

  1. Open "Data Management" in settings
  2. Tap "Reset"
  3. Select "Reset" in confirmation dialog
  4. Uninstall app
Important: This operation cannot be undone. Please create backup before deletion.

Uninstalling the app will delete all data on the device.

Privacy & Security

Where data is stored

NameMemory is designed with privacy-first approach:

  • Local storage: All data stored only on device
  • No cloud transmission: Person data and photos not sent to external servers
  • Encryption: Backup files protected with AES encryption
  • User control: Complete ownership of data
Storage locations:
  • Android: Within app-specific storage
  • iOS: Within app sandbox
Cloud transmission

NameMemory basically does not transmit to cloud:

  • Person data: Device only, no external transmission
  • Photos/images: Local storage only
  • Review data: Completed on device
  • Settings information: Local storage
Exception: Only when using avatar feature, accesses Avataaars.io (US). Please check privacy policy for details.
External services

External services used by NameMemory:

  • Avataaars.io: Avatar image generation (optional)
  • Netlify: Display privacy policy and other web pages
  • In-app purchase verification: Google Play Developer API / Apple VerifyReceipt API / Our verification server (for validating purchase legitimacy)

When using Avataaars.io:

  • Data sent: IP address, avatar parameters
  • Disable: Avatar feature can be disabled in settings
Privacy protection: If you don't use avatar feature, it operates completely locally.
Age restrictions

NameMemory has age restrictions:

  • US: Restricts use by children under 13
  • EU: Restricts use by children under 16 (13-15 in some member states)
  • Others: Complies with each country's child protection laws
Restriction reasons:
  • COPPA (Children's Online Privacy Protection Act) compliance
  • GDPR Article 8 (EU General Data Protection Regulation) compliance
  • Avoiding complex parental consent mechanisms

On first launch, agreement to the Terms of Service and Privacy Policy is required. By agreeing, users are deemed to have confirmed they are above the target age (see Terms of Service Section 3.3).

GDPR/CCPA compliance

NameMemory aims to comply with international privacy laws (compliance measures are being implemented progressively):

GDPR (EU General Data Protection Regulation) compliance (policy):

  • We provide mechanisms to respond to data subject rights (access, rectification, erasure, portability, etc.)
  • We strive to ensure transparency of data processing
  • We implement reasonable technical and organizational measures
  • Data Protection Impact Assessment (DPIA) will be conducted as needed (please contact us for implementation status)

CCPA/CPRA (California State Law) compliance:

  • Right to know about personal information
  • Right to delete
  • Right to opt-out of sale/sharing
  • Right to non-discrimination
Exercise rights: Please contact contact.kasamiworks@gmail.com.

Troubleshooting

App won't launch

If the app won't launch, try these solutions:

  1. Restart: Restart device and try again
  2. Reinstall app: Delete and reinstall the app
  3. Check storage: Ensure sufficient free space
  4. Update OS: Update to latest OS
  5. Check permissions: Ensure required permissions are granted
Note: Reinstalling the app will delete data. Please create backup beforehand.
Photos not saving

If photos aren't saving, try these solutions:

  • Check permissions: Verify camera/storage access permissions
  • Storage capacity: Ensure sufficient free space
  • Photo format: Check if supported format (JPEG, PNG)
  • Photo size: Large photos are automatically compressed
  • Retry: Try with different photo

If it still doesn't work, we recommend using the avatar feature.

No notifications

If review notifications aren't coming, try these solutions:

  • Notification permissions: Check and grant app notification permissions
  • Notification settings: Verify notifications are enabled in settings
  • Time settings: Check if notification time is properly set
  • Battery optimization: Exclude app from battery optimization
  • Review data: Check if review target people exist
Android: Settings > Apps > NameMemory > Notifications > Allow
iOS: Settings > Notifications > NameMemory > Allow
Review data disappeared

If review data disappeared, try these solutions:

  • Check backup: Check if latest backup exists
  • Restore: Restore data from backup
  • Manual review: Start review manually from review screen
  • Reset: Execute reset in settings screen
Prevention: Create backups regularly to protect important data.

Review data can be rebuilt by continuing reviews.

App running slowly

If the app is running slowly, try these solutions:

  • Restart device: Restart device to clear memory
  • Check storage: Ensure sufficient free space
  • Image optimization: Large images are automatically compressed
  • Data cleanup: Delete unnecessary person data
  • Update OS: Update to latest OS
Performance improvement:
  • Restart app regularly
  • Delete unnecessary data
  • Close background apps

Still have questions?

If the FAQ doesn't resolve your issue, please feel free to contact us.

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